Customer Service
At Armed Forces Insurance (AFI), we take pride in providing exceptional personal service to members. Please feel free to contact an AFI agent in the manner that's most convenient for you.
| Hours: | ||
| Member Service & Sale | 7:30 a.m. - 6:30 p.m. CST Monday through Friday |
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| Walk - in Leavenworth and Fort Leavenworth |
8:00 a.m. - 5:00 p.m. CST Monday through Friday |
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| Email Addresses: | ||
| Sales & Customer Service | service@afi.org | |
| Billing | billing@afi.org | |
| Claims | claims@afi.org | |
| Employment | jobs@afi.org | |
| Telephone Numbers: | ||
| Current Members | 800-255-6792  |
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| Prospective Members | 800-495-8234 |
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| Billing | 800-524-9325 |
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| Payment Assistance | 800-778-9736 |
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| Claims - 24 hour service | 800-255-0187 |
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| Insurance for Small Businesses | 800-295-9649 |
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| Media Relations/Corporate Spokesperson | 913-727-4679 |
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| International calls |
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| Mail: | ||
| Correspondence | 550 Eisenhower Rd Leavenworth, KS 66048 |
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| Billing | P.O. Box 7300 Leavenworth, KS 66048-7300 |
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| Fax Number: | 800-828-7731 |